Privacy Policy

Last Updated: July 2026

Darkfield Way Pty Ltd ("Darkfield Way", "we", "our", or "us") is committed to protecting the privacy and security of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and applicable privacy regulations.

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, contacting our team, making accommodation enquiries, subscribing to communications, or using our guest services.

Information may include:

• Full name
• Email address
• Telephone number
• Postal address
• Reservation details
• Communication preferences
• Guest feedback and enquiries
• Technical and device information

2. How We Use Information

We use collected information to:

• Respond to enquiries and requests
• Manage accommodation and guest services
• Improve website functionality and user experience
• Maintain security and prevent misuse
• Comply with legal and regulatory obligations
• Provide customer support
• Send newsletters when consent has been provided

3. Legal Basis for Processing

We process personal information when necessary to provide requested services, fulfil contractual obligations, comply with legal requirements, protect legitimate business interests, or where consent has been obtained.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and enhance website performance. Cookies help us recognise returning visitors and analyse website usage trends.

Users can manage cookie preferences through their browser settings. Disabling certain cookies may affect website functionality.

5. Information Sharing

We do not sell personal information. Information may be disclosed only when necessary to:

• Provide requested services
• Work with trusted service providers
• Meet legal obligations
• Protect rights, property, or safety
• Respond to lawful requests from authorities

6. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect all information, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to satisfy legal, regulatory, accounting, and operational requirements.

8. International Transfers

Certain service providers may process information outside Australia. Where applicable, we take reasonable steps to ensure appropriate safeguards are implemented to protect personal information.

9. Your Rights

Depending on applicable laws, individuals may have rights regarding their personal information, including:

• Access to personal information
• Correction of inaccurate information
• Withdrawal of consent where applicable
• Requesting deletion where legally permissible
• Making privacy-related complaints

10. Responsible Entertainment Information

Certain entertainment services offered within the resort environment may be restricted to individuals aged 18 years or older. Darkfield Way supports responsible entertainment practices and encourages guests to engage responsibly at all times.

11. Third-Party Websites

Our website may contain links to third-party services or external resources. We are not responsible for the privacy practices or content of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business operations, or website functionality. Updated versions will be published on this page.

13. Contact Us

For privacy-related questions or requests, please contact:

Darkfield Way Pty Ltd
88 Surf Parade, Broadbeach, QLD 4218, Australia
Email: info@darkfieldway.com
Phone: +61 7 5554 8900